Returns and Refunds
Due to the customised nature of our product, we do not accept returns unless there was a production error on our part. Ordering the wrong size, colour, or phrase on a wristband does not warrant a return. We encourage customers to verify all order information before submitting the final order. If we make a mistake on colour, size, quantity, or phrases on a wristband we will be happy to do a return and find a solution to remedy the problem. Please contact our customer services representatives if you feel this is the case.
Refunds will not be provided where delays are caused by circumstances beyond our control, such as pandemic, war, acts of god or shipping accidents or where postal and shipping companies provide notice of delays, also beyond their control.
